Return and Refund Policy

At Trusted Astro, customer satisfaction is paramount. However, it's essential to understand our refund policies and conditions:

  1. Refunds During Processing Stage: Once an order enters the "processing" stage, no refunds can be processed as it's assigned to an astrologer.
  2. Cancellation Before Execution: Orders can be cancelled within 1 hour of payment, but refunds are discretionary.
  3. Technical Delays: No refunds for technical delays during request processing. Timelines are approximate.
  4. Incorrect Information: Users must provide accurate data. No refunds for incorrect information.
  5. Damaged Product Return: No refunds for damaged products post-delivery. Users are liable for damages.
  6. Pro-Rata Refunds: Consideration for subscription delays. Transit damage addressed accordingly.
  7. Product Display and Effects: Products may differ slightly from display. No refunds for astrological effects.
  8. Call with Astrologer: No refunds for wrong contact numbers or network issues.
  9. Transaction Charges: Refunds after deducting incurred charges.
  10. Payment Gateway Issues: Refunds issued for multiple payments or server-related issues.
  11. Order Cancellation: Website reserves the right to cancel orders, refunding the booking amount.

For inquiries, contact us at contact@trustyastro.com. These policies govern Trusted Astro's services and products.

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